1. Processing and Shipping Times
Please allow approximately 5-7 business days for us to prepare your order for shipment. Once shipped, delivery typically takes 10-15 business days. Please note that processing times may extend during holiday seasons or promotional periods.
We offer Standard Shipping to the continental United States (the 48 contiguous states) for a flat rate of $6.99. Please note that this service does not currently extend to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
2. Order Tracking
Once your order is on its way, you will receive a confirmation email with a tracking link to monitor your package’s journey directly to your doorstep. Please allow 7-10 days for the shipping carrier to scan your package into their system.
If your tracking information is not immediately available, this means the carrier has not yet processed the shipment. The tracking status will update as soon as the package is scanned at the carrier’s facility.
3. Incorrect Addresses & Returns
If a package is returned to us due to an incorrect or undeliverable address, we will notify you via email. The subtotal of your order will be refunded once the package is received at our facility.
Please note:
-
Refunds are processed only after the returned package has arrived at our warehouse.
-
Your bank may require 2-8 business days to fully process the refund and post it to your account.
-
Please ensure your shipping address is correct at checkout to prevent delivery issues.
-
Milano is not responsible for packages that are lost, stolen, or damaged after being forwarded or redirected by the final mile carrier.
4. Defective, Incorrect, or Damaged Items
If you receive an item that is defective, incorrect, or damaged, please contact our Customer Support team immediately to initiate an exchange or return. To help us resolve your issue quickly, please have the following information ready:
-
Your order number
-
A video or photo of the faulty product (if applicable)
-
Your complete delivery address
-
A contact telephone number
In some cases, providing visual proof of the issue is required to process a refund or replacement.
-
Please contact our support team directly to resolve any issues. Initiating a chargeback or dispute with your payment provider before contacting us will significantly delay the resolution process.